CUSTOMER SERVICE

At Smith Brothers Plumbing Adelaide we pride ourselves on the highest level of customer service including:

• ALL SUBURBS
• SAME DAY SERVICE
• FREE QUOTES
• GUARANTEED APPOINTMENTS
• PERSONALISED SERVICE
• AFTER HOURS SERVICE - 24/7 ON-CALL PLUMBERS
• 24 HOUR EMERGENCY SERVICE WITHIN THE HOUR
• DISCOUNTS – SENIOR CITIZEN, VETERAN AFFAIRS, VIP CUSTOMERS
• CUSTOMER SATISFACTION
• CARE FOR YOUR PROPERTY, CARE FOR THE ENVIRONMENT
• OUR GUARANTEE

ALL SUBURBS

Smith Brothers Plumbing has a fully mobile fleet of radio controlled vans to service Adelaide and surrounding areas including the Barossa Valley, 24 hours for every day of the year.

SAME DAY SERVICE

Smith Brothers Plumbing operates over 25 radio controlled service vehicles covering the metropolitan area. Each vehicle is stocked with a comprehensive range of tools, equipment, materials and parts. This means we can generally diagnose and fix the problem on the first visit without having to return again. We aim to save you money and complete the job in minimum time for your convenience.

FREE QUOTES

Whether your Hot Water Service needs replacing; you need repairs urgently; are considering renovation your bathroom or want to be more water & energy efficient, we will offer free quotes, either over the phone or at your property. Written quotes are good for one month duration.

GUARANTEED APPOINTMENTS

We know that you are busy and do not want to waste a day waiting for a tradesperson to arrive. We will attend within a designated timeframe that suits you. If you need us to phone you an hour before we arrive, we can do that. Whatever will make it easier for you, we will endeavour to do. We will also give you a courtesy call to confirm the arrival time of our plumber.

PERSONALISED SERVICE

We know that you would prefer for the same plumber to attend your property each time. It makes sense; they have an understanding of your particular plumbing issues. Wherever possible, we will schedule for the same plumber to attend.

AFTER HOURS SERVICE - 24/7 ON-CALL PLUMBERS

Whether it be night or day, including Christmas day, we offer genuine 24 hour service with oncall plumbers available at all times for Adelaide & surrounding areas and in our new regional area of Barossa. You will never get an answering machine; our phones are staffed 24 hours a day so you will always talk to a real person.

• Blocked drains
• Burst pipes
• Leaking toilets, taps, pipes or roof
• Hot water heater repairs and replacement
• After hours service on a weekday evening or weekend

24 HOUR EMERGENCY SERVICE WITHIN THE HOUR

Peace of mind whether you are a home-owner or managing a commercial, retail or industrial facility. In an emergency, we guarantee that we will attend within the hour. Your call will be answered by an on-call qualified plumber who will be able to advise you of what to do until the plumber is on-site.

DISCOUNTS – SENIOR CITIZEN, VETERAN AFFAIRS, VIP CUSTOMERS

Smith Brothers Plumbing has offered discounts to our valued customers since we started business over 25 years ago. VIP customers are issued with a card entitling you to preferential service and discounts.

CUSTOMER SATISFACTION