QUALITY
Smith Brothers has had a certified Quality Management System (QMS) AS-NSZ ISO9001:2000 in place since 1997.
Our Quality Management System includes policy, manual, and fully detailed procedures which include the processes of:
- Purchasing
- Contract review
- Document control
- Process control
- Inspection and testing
- Non conformance
- Quality records
- Training
- Goals & Measurement
All positions have job descriptions and procedure manuals which mean correct methods are consistently communicated. Our Quality Management System specifically states procedures with persons responsible and expected outcomes. Key performance indicators (KPI’s) allow self assessment.
Our Quality Management System external audit is done yearly and internal audits are scheduled every twelve weeks. Specific goals and measurement encourages continuous improvement and highlight areas for attention.